Delivery and Returns
We pride ourselves on our prompt delivery service. All orders are dispatched as soon as possible. We aim to dispatch within two working days of receipt of order for the standard delivery option.
A signature may be required on delivery so please ensure you provide a suitable delivery address, i.e. home or work. Someone needs to be in to sign for the parcel otherwise it may get returned to Airbase and delay the receipt of your order.
Delivery costs vary dependent on weight and destination. For the UK, under 1kg is charged at £3.85 and over 1kg at £7.80. We also have next day delivery at £12.00 and a Saturday delivery option at £25.00 if you order before 2pm.
Failed or missing deliveries
Orders may require a signature upon delivery. If you are not there to sign for your order, the designated courier or postal service will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, or with a neighbour please note Airbase Make-Up cannot be held responsible for any loss or damage to these goods.
Please allow for 7 working days to pass before reporting your order as missing. Please contact us either via email or call us on 0115 967 8691 between 9.30am and 5.30pm, Monday to Friday (excluding Bank Holidays) to report a missing item.
Under the Distance Selling Regulations, customers within the European Union also have the right to withdraw from a purchase of an item within 7 working days of the item being delivered. Therefore if you feel for any reason that you no longer wish to keep the item, feel free to return it, in its original condition within 7 working days after the date the item is delivered.
Once received Airbase Make-Up will issue a full refund of the purchase price (excluding P&P).
Faulty or incorrect item sent
For goods received that are not as ordered or are faulty (unused), please email us stating the order number and nature of your concern where an adviser will be happy to help.
Items returned from outside the UK
Please ensure that the following is written legibly on both the packaging and Customs declaration: 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. Airbase Make-Up cannot be held responsible for any Duty Charges.
For all returns please retain your certificate of posting until you have received your refund or exchange from Airbase Make-Up
Returns address: Airbase Make-Up, 72a Windsor Street, Beeston, Nottingham, NG9 2BW.
For more information on delivery or returns, please contact us on 0115 967 8691 between 9.30am and 5.30pm, Monday to Friday (excluding Bank Holidays) and our friendly advisers will be at hand to help you with your query and explain the procedures.